Privacy Policy

Last updated: 14 June 2026

CreatorFlow operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with our products and services.

This Privacy Policy explains how CreatorFlow collects, uses, shares and protects your personal information when you visit our website, place an order, create an account, sign up to marketing, contact us, leave a review, or otherwise interact with our store.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

CreatorFlow sells the CreatorFlow Motion Kit through our online store.

Website: https://www.createrflow.com
Email: support@createrflow.com
Business name: CreatorFlow
Business address: available upon lawful request and will be replaced with our business, registered or virtual office address once confirmed.

For the purpose of applicable data protection laws, CreatorFlow is the data controller of your personal information.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following information:

Contact and Order Information

This may include:

• Your name

• Email address

• Billing address

• Shipping address

• Phone number, if provided

• Order number

• Purchase details

• Delivery details

• Return and refund information

• Customer support messages

Payment Information

Payments are processed through Shopify and third-party payment providers.

We may receive limited payment-related information, such as:

• Payment status

• Payment method type

• Billing details

• Transaction confirmation

• Fraud prevention information

We do not store full card numbers or complete payment card details ourselves.

Account Information

If you create a customer account, we may collect:

• Your name

• Email address

• Account login information

• Saved addresses

• Order history

• Account preferences

Website and Device Information

When you visit our website, we may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Time spent on pages

• Referring website or ad source

• Items viewed

• Items added to cart

• Checkout activity

• General location information based on your device or IP address

Marketing and Communication Information

If you sign up for marketing or interact with our adverts, we may collect:

• Email marketing preferences

• Newsletter sign-up information

• Ad interaction data

• Abandoned checkout activity

• Customer communication history

Reviews and User Content

If you leave a product review, we may collect:

• Your name or display name

• Review content

• Rating

• Photos or videos you choose to upload

• Order verification information

We use Judge.me or similar review tools to help collect and display customer reviews.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, request a return, or sign up to marketing

• Automatically when you browse our website, use cookies, interact with adverts, or add items to cart

• From Shopify, payment providers, delivery partners, review platforms, marketing platforms, analytics tools and fulfilment partners

• From connected apps or services used to operate our store, such as DSers, supplier fulfilment tools, Judge.me, email marketing tools, Meta, TikTok, Google or similar platforms where enabled

4. How We Use Your Personal Information

We use your personal information for the following purposes:

To Process and Fulfil Orders

We use your information to:

• Accept and process your order

• Take payment

• Arrange delivery

• Send order confirmation emails

• Provide delivery updates

• Manage returns, refunds and customer support

To Provide Customer Support

We use your information to:

• Respond to questions

• Help with delivery issues

• Handle return requests

• Investigate faulty, damaged or incorrect items

• Keep records of customer support conversations

To Operate and Improve Our Store

We use information to:

• Keep our website working properly

• Understand how customers use our website

• Improve our product pages and customer experience

• Monitor store performance

• Prevent website abuse, fraud or security issues

To Provide Reviews and Social Proof

If you submit a review, we may use your review, rating and submitted content to display customer feedback on our website or in marketing, where permitted.

To Send Marketing Communications

Where you have signed up or where permitted by law, we may use your contact details to send:

• Product updates

• Offers

• Promotional emails

• Abandoned checkout reminders

• Store news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@createrflow.com.

For Advertising and Retargeting

Where enabled and where permitted by law, we may use cookies, pixels and similar technologies to help show relevant adverts on platforms such as Meta, TikTok, Google and other advertising platforms.

This may include using information about pages you viewed, products you added to cart, purchases you made, or adverts you interacted with.

For Legal, Tax and Security Purposes

We may use your personal information to:

• Comply with legal obligations

• Keep tax and accounting records

• Prevent fraud

• Respond to lawful requests

• Enforce our policies and terms

• Protect our rights, customers and business

5. Our Lawful Bases for Processing

Where UK GDPR or similar laws apply, we rely on different lawful bases depending on how we use your information.

These may include:

• Contract: to process your order, deliver your product and provide customer support

• Legal obligation: to keep accounting records, comply with tax rules and respond to legal requests

• Legitimate interests: to operate our store, prevent fraud, improve our services and respond to customer enquiries

• Consent: for certain marketing, cookies, tracking or optional communications where consent is required

Where we rely on your consent, you may withdraw your consent at any time.

6. How We Share Personal Information

We may share personal information with trusted third parties who help us operate our store and provide our services.

These may include:

• Shopify, our ecommerce platform

• Payment processors and checkout providers

• Delivery and shipping partners

• Fulfilment partners and product suppliers

• DSers and related fulfilment tools

• Customer support providers

• Review platforms such as Judge.me

• Email marketing platforms

• Analytics providers

• Advertising platforms such as Meta, TikTok and Google, where enabled

• Fraud prevention and security providers

• Professional advisers such as accountants or legal advisers

• Authorities or regulators where required by law

We only share information where necessary to operate our business, fulfil orders, provide customer service, advertise lawfully, prevent fraud, comply with legal obligations, or protect our rights.

7. Relationship with Shopify

Our store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you. Information you submit through our store may be processed by Shopify in order to operate the website, process orders, support checkout, provide analytics, prevent fraud and improve Shopify’s services.

Shopify may process personal information in accordance with its own privacy policies and legal obligations.

You can learn more about how Shopify handles personal information by visiting Shopify’s privacy information and privacy portal.

8. Dropshipping, Suppliers and Fulfilment

CreatorFlow may use third-party suppliers, fulfilment partners, and fulfilment apps such as DSers to help process and deliver orders.

Where necessary, we may share order and delivery information with these partners so that your order can be fulfilled.

This may include:

• Name

• Shipping address

• Contact details needed for delivery

• Product ordered

• Order reference information

We do not share more information than is reasonably needed to fulfil your order.

9. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies.

Cookies are small files placed on your device that help websites work properly and remember information about your visit.

We may use cookies and similar technologies for:

• Essential website functions

• Shopping basket and checkout functionality

• Security and fraud prevention

• Website analytics

• Personalisation

• Advertising and retargeting

• Measuring ad performance

Some cookies are necessary for the website to work. Others, such as analytics or advertising cookies, may require your consent depending on your location and applicable law.

You can control cookies through your browser settings. You may also see a cookie banner or privacy preference tool on our website, where required.

If you disable cookies, some parts of the website may not work properly.

10. Marketing, Pixels and Advertising

Where enabled, we may use marketing and advertising tools such as Meta Pixel, TikTok Pixel, Google Analytics, Google Ads, Shopify marketing tools, email marketing platforms, or similar services.

These tools may collect information about how you use our website and interact with our adverts, such as:

• Pages viewed

• Products viewed

• Items added to cart

• Checkout activity

• Purchases

• Device and browser information

• Ad clicks or interactions

This helps us understand website performance, improve our advertising, and show relevant adverts.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies for advertising or analytics.

11. Email Marketing

If you sign up for our newsletter or marketing emails, we may use your email address to send you promotional updates, product information and offers.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting:

support@createrflow.com

Even if you unsubscribe from marketing, we may still send you service emails about orders, delivery, returns, refunds or customer support.

12. International Transfers

Some of our service providers, including Shopify, payment providers, marketing platforms, analytics platforms, fulfilment tools and suppliers, may process your personal information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate safeguards where required by law, such as adequacy decisions, standard contractual clauses, contractual protections or other recognised transfer mechanisms.

13. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

The exact retention period depends on the type of information and why we need it.

For example, we may keep:

• Order and transaction records for tax, accounting and legal purposes

• Customer support records for service and dispute resolution

• Marketing preferences until you unsubscribe or withdraw consent

• Website analytics and cookie data according to the settings of the relevant tools

• Fraud prevention records where necessary to protect our business

When we no longer need your information, we will delete it, anonymise it, or securely store it in line with our legal obligations.

14. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

You are responsible for keeping any account login details safe and confidential.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain processing

• Receive a copy of your information in a portable format

• Withdraw consent where we rely on consent

• Complain to a data protection authority

To exercise your rights, contact us at:

support@createrflow.com

We may need to verify your identity before responding to your request.

16. Your Right to Object

You have the right to object to certain types of processing, including processing based on legitimate interests and direct marketing.

You can object to direct marketing at any time by unsubscribing from our emails or contacting us at:

support@createrflow.com

17. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You can contact us at:

support@createrflow.com

If you are in the UK, you also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

18. Children’s Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children under the age of 13 or the minimum age required by applicable law.

If you believe a child has provided us with personal information, please contact us at support@createrflow.com so we can take appropriate action.

19. Third-Party Links

Our website may contain links to third-party websites, platforms, apps or services.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information to them.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, technology, suppliers, marketing tools or store operations.

The updated version will be posted on this page with a new “Last updated” date.

21. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your privacy rights, please contact us at:

support@createrflow.com

Business name: CreatorFlow
Website: www.createrflow.com
Business address: available upon lawful request. We are in the process of confirming a business, registered or virtual office address and will update this policy once confirmed.

For the purpose of applicable data protection laws, CreatorFlow is the data controller of your personal information.